Chico Nissan

Job Title: Service Advisor

Job Summary:
We are searching for a highly organized and customer-oriented individual to join our team as a Service Advisor. The Service Advisor will serve as the main point of contact for customers who require vehicle maintenance or repair services. They will be responsible for understanding customers' needs, advising them on the necessary services, and ensuring a smooth and timely execution of all service requests. The ideal candidate will possess excellent communication skills, have a strong automotive background, and excel in providing exceptional customer service.

Responsibilities:
- Greet customers and initiate conversations to determine their service needs
- Listen attentively to customers' concerns and accurately document them
- Conduct vehicle inspections and diagnose issues using appropriate tools and equipment
- Provide customers with detailed explanations of necessary repairs or maintenance, including cost estimates and options
- Recommend additional services or parts based on vehicle inspection and manufacturer guidelines
- Schedule and coordinate service appointments in an efficient manner and explain the process to customers
- Maintain regular communication with customers throughout the service process, keeping them informed of any delays or changes
- Collaborate with the service team to ensure smooth workflow, timely completion of repairs, and high-quality service delivery
- Update customer records, service histories, and other relevant data in the company's database
- Resolve customer complaints or issues promptly, offering appropriate solutions to ensure their satisfaction
- Stay up-to-date with industry trends, automotive technologies, and service bulletins to provide accurate information to customers
- Maintain a clean and organized workspace, including the service area and customer waiting lounge
- Adhere to all safety protocols and guidelines to ensure a safe working environment

Requirements:
- High school diploma or equivalent; degree in Automotive Technology or related field is a plus
- Proven experience as a Service Advisor or similar customer service role in the automotive industry
- Excellent communication and interpersonal skills to effectively interact with customers, colleagues, and technicians
- Strong technical knowledge of automotive systems, repair processes, and preventive maintenance
- Proficiency in using diagnostic tools, software, and industry-specific computer programs
- Exceptional organizational and multitasking abilities to handle multiple customer requests and prioritize tasks
- Strong problem-solving skills to accurately diagnose and recommend appropriate repairs
- Ability to work in a fast-paced environment and handle stressful situations with professionalism and composure
- Professionalism, integrity, and a commitment to providing outstanding customer service
- Valid driver's license and clean driving record

We offer competitive compensation packages, training opportunities, and a supportive work environment. Join our team and contribute to the satisfaction and safety of our valued customers.